Enhancing Customer Experience through Queue Time Prediction with Computer Vision
In today's fast-paced world, customer experience (CX) is paramount to business success. Long queues and waiting times can significantly impact customer satisfaction, leading to frustration and potentially loss of business. Fortunately, advancements in technology offer innovative solutions to address this challenge, and computer vision (CV) emerges as a powerful tool for predicting queue times and enhancing customer experience . Understanding the Problem: The Impact of Queues Customers value their time, and long queues can create negative perceptions. Studies have shown that: 60% of customers abandon their purchases due to long wait times. ([Source: https://www.investopedia.com/terms/q/queuing-theory.asp ]) 73% of customers say that valuing their time is a key aspect of good customer service. ([Source: https://qtrac.com/blog/how-a-queue-management-system-helps-your-small-business-stand-out/ ]) These statistics highlight the detrimental effect of long queues on customer satisf